Refund Policy
This Refund Policy applies to subscriptions to Scopetics purchased through our payment provider, Paddle, who acts as Merchant of Record. It should be read together with our Terms & Conditions.
1Free trial first
We offer a 14-day free trial so you can evaluate Scopetics before paying. We encourage you to use it fully — most refund requests can be avoided by trying the product first, with no card required.
214-day money-back guarantee
If you subscribe to a paid plan and are not satisfied, you may request a full refund within 14 days of your first payment. Contact billing@scopetics.com with your account email and we will process it, typically within 5–10 business days to your original payment method.
3Renewals
Subscriptions renew automatically. Renewal payments are generally non-refundable, but you can cancel at any time before a renewal to avoid the next charge. If a renewal was clearly accidental and unused, contact us — we review these case by case in good faith.
4How to cancel
Cancel anytime from your account settings, or email billing@scopetics.com. On cancellation you keep access until the end of your current paid period; we do not pro-rate partial periods except where required by law.
5Exceptions
Refunds may be declined where there is evidence of abuse of this policy (for example, repeated subscribe-and-refund cycles) or a breach of our Terms. Statutory rights, including any mandatory consumer-law rights in your jurisdiction, are unaffected by this policy.
6Payment provider
Because Paddle is the Merchant of Record, your card statement will show Paddle, and Paddle may assist in handling billing enquiries and refunds on our behalf. Contact billing@scopetics.com and we will coordinate.